Operational Efficiencies – Improve Processes and Operations in Senior Living Communities

Operational Efficiencies

Increase Your Operational Efficiencies

Save staff time by eliminating time consuming duplication of tasks. Service requests created and tracked in a central dashboard.

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KEY FEATURES

Multi-level Staff Access

lineCorporate, regional or on-site staff have access to add, change or delete Users, Menus, Activities, Photos, Videos, Advertisements, and all other residence content

Instantaneous Changes

lineAll changes are instantly available throughout the system – including on the TVs

Easy Content Management

lineAllowances for recurring items and instant formatting and printing of menus or activity calendars mean very minimal work is required to keep the system up-to-date

Service Exchange

lineService requests (e.g. guest stays, light bulb changes etc.) can be made from within InTouchLink and directed to appropriate departments

Menu Management

lineWide assortment of instant printable Menu pages, including Daily Specials, Weekly and Monthly Menus, Lunch and Dinner Menus and more

Calendar Management

lineMonthly activity calendar document is instantly generated in a variety of formats for no-hassle printing

OPERATOR BENEFITS:

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STAFF EFFICIENCIES

Residence bills residents at retail rates, but pays wholesale prices.

  • Save staff time:
    • Frees up front desk time as residents just tune in to the TV Channel to answer questions normallydirected at staff.
    • Instant Activity calendar preparation (monthly, daily, weekly) and design
    • Quick menu generation – no need to recreate daily or weekly menus in Word or Publisher.
    • Information can be updated easily and appear instantly throughout the building – staff no longer need to run around changing physical signs and posters.
    • More efficient training and tracking means less time is spent on following up and chasing non-compliant staff members
  • Use efficient and uniform branding across multiple buildings
  • Instant weather and news means no more printing of this information each day.
MENUS & ACTIVITY CALENDARS

Automatic recurring events mean less time is spent on menus and activity calendars. Instant formatting and printing of menus and activity calendars save an estimated 8-12 hours of staff administrative time per month.

UTILIZE EXISTING STAFF CAPACITY

The extreme ease-of-use means that any approved staff member can update content – allowing concierge or night staff to utilize free time. This ensures culinary and recreation staff can focus on what they do best.

DIGITAL SIGNAGE

Replacing printed posters, messages and activity calendars with digital signage and an online system reduces printing and paper costs previously incurred to keep residents and families up-to-date.

SUPER EASY ADMINISTRATION

MULTI-LEVEL ACCESS

Allows corporate, regional or local staff to make instant changes throughout the system and also monitor activities, menus and other events.

INTOUCHLINK SERVICE EXCHANGE

EASILY DIRECT REQUESTS

Enables fast enquires to appropriate departments.

EASY FOLLOW UP

Logging of all communication and response times allows for easy oversight.

SIMPLIFY INTER-DEPARTMENTAL COMMUNICATION

Bringing all communication into one system reduces staff time, paperwork and streamlines workflow.

RESIDENT & FAMILY BENEFITS:

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SUPER EASY ADMINISTRATION

ALWAYS UP-TO-DATE

Super-easy changes mean information can be kept much more up-to-date than print mediums.

USER MANAGEMENT

Residents wishing to use InTouchLink or simply have their password changed can rely on staff to quickly adjust user settings.

INTOUCHLINK SERVICE EXCHANGE

EASY & QUICK

Easy and efficient submission of all requests. This can be done in-suite, by families or via the front desk staff.

EASY FOLLOW UP

Simple monitoring of responses by residents and families.

See it in action:

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VIEW OUR OTHER FEATURES & BENEFITS