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#1 Hospitality Solution in
Senior Living
Develop strong relationships between your communities, residents, families and staff. (Improving engagement an average of 52%) through enhanced communication., operational efficiencies, time saving and cost-cutting. Enhance your community today!
#1 Hospitality Solution in
senior living
Develop strong relationships between your communities, residents, families and staff. (Improving engagement an average of 52%) through enhanced communication., operational efficiencies, time saving and cost-cutting. Enhance your community today!
InTouchLink Solutions
An award-winning suite of applications under one umbrella.
Built specifically with operators, residents and families in mind.
Built specifically with operators, residents and families in mind.
A dedicated online learning platform to educate staff and host all of your community content and resources for staff members. Track all online and offline courses in one central location. Easy to administer and report on.
Community Survey
Easily conduct surveys (resident happiness, satisfaction and feedback) to get a better understanding of your communities. Powerful analytics and easy reporting make community engagement a breeze to decipher.
A fun and interactive way for residents and staff to learn about each other. Available contact information and interest profiles provide greater opportunities to connect.
Residents turn to your community channel from the comfort of their own room. Promote inclusivity and offset isolation – residents with mobility issues have a window into community happenings.
Easily and professionally design, manage and customize daily, weekly and monthly menus. Display on your community channel, access through Alexa enabled devices or print as needed.
Manage all service/work requests and tickets. Distribute to different departments within your community. The Closed-loop system ensures all tickets are addressed in a timely manner and are reportable.
Maintain a central list of all your families and POAs so you can contact them quickly. With one click, ensure residents, families and staff are up to date with important announcements Instantly through email, SMS Text or automated voice call.
Track resident attendance at activities (with rich analytics and automated reports. Justify the ROI of programs while bolstering inclusiveness, and encouraging the wellbeing and happiness of residents..
Enables residents, family, and friends to “ask Alexa” about what’s going on in the community each day. They can find out about activities, events and even what’s on the menu.
Display a live version of the Community Channel on your website. Promote your brand and showcase the vibrancy of your senior neighborhood. Improve your community site’s rankings and utilize this sales tool.
Broadcast Live Video – events, cooking classes, musical acts and anything else you’d like to share with your residents through your Custom Community Channel.
Easily share community events, photos, menus and important updates like outbreaks and policy changes with residents’ family.
Easily manage, update and print activity calendars and menus from any web-enabled device. Easy templates and design options save time and money while enhancing uniform branding. [Residents and family get convenient accessto the community information (TV Screen, web and in-suite Alexa devices).
Broadcast information on screens community-wide: activities, menus, birthdays, local/international news, wellness videos, music, weather and more.
Increase occupancy and reduce costs
- Attract more residents with a hospitality-focused approach
- Save time and money - 20 to 30 hours a month
- Do more with a smaller budget
- Reduce staff burnout and turnover
- Set yourself ahead of your local competition
- Keep residents, family, and staff in the loop
- Premium, hotel-style engagement
- Help residents feel at home
- Access information and administration on any device and from anywhere in the world
Play Video
WHAT MAKES INTOUCHLINK REAL?
SOME PRACTICAL APPLICATIONS
CUSTOM COMMUNITY CHANNEL.
● Constant engagement with your residents
● 24×7 channel on TVs throughout your community
● Efficiently share information with everyone in the building
● Maintain branding across multiple different properties
● Present a modern message to all families and prospects
ACTIVITY CALENDAR MANAGEMENT
● Easily add, modify or remove activities and events
● Create automatic recurrences and spend less time
● Professional templates are customizable
● Display on TVs throughout your community
● Easy template and format options make printing a breeze
FAMILY AND RESIDENT PORTAL
● Give your family members peace of mind
● Fun and engaging portal allows families to easily access information about what’s happening at your community, view pictures and find out about upcoming events
● Share instant updates
● Connect residents and loved ones
IN-SUITE COMMUNITY CHANNEL
● Broadcast your custom TV channel to all your residents’ suites using your existing cable setup for instant engagement with your seniors
● Building-wide channel broadcast
● We work with your existing cable company
● Relay important information directly to your residents
MENU MANAGEMENT
● Easily manage and design your own menus for daily, weekly or monthly printouts
● Display your menu options across community TVs
● Professional templates and on the fly edits
● Maintain a bank of food items that you use on a regular basis and quickly add them to menus as separate courses or as individual options
● Issue a corporate menu to all your communities and allow them to make local changes as necessary
● Access menus from any community in your portfolio to ensure nutritional variety and compliance
SERVICE REQUEST MANAGER
● Have residents, families or your own staff create requests for any department in your building: maintenance, administration, dietary etc.
● All requests go directly to the relevant manager and are responded to, logged, acknowledged and completely tracked
● Automated reports and audit trails are at your staff’s fingertips
Enhance your resident and guest experience today
Engage your community with a modern look and feel. Save time and money while improving community relationships with a Hotel and Resort-inspired feel that set you apart with great brand-building opportunities. Informed and engaged residents are happier.
“a more inclusive and vibrant community culture helps residents feel at home.”
#1 Hospitality Solution in Senior Living
With InTouchLink, community engagement is stronger than ever. The improvement of communication (by 52% on average) has a positive effect on resident satisfaction, happiness and wellbeing. Your residents will feel more connected with their neighborhood and it’ll show on their smiling faces and enhanced wellbeing.
Some of our happy communities
“The product/service is really quite remarkable with many upgraded features that set them apart from the competition. Their pricing is also significantly better than the competition as are the opportunities to introduce revenue streams to a community through senior subscription sales and local business advertising.”
Laurie P. Johnston
CEO, Ontario Retirement Communities Association
“The InTouchLink Program has been a great addition to Hollandview Trail Retirement Community. It has given our Community Members the opportunity to communicate to friends and family via their new email address by sharing messages and photos, explore the internet, play games and keep up to date with the latest in-house community news. Families have also expressed their excitement with not only being able to keep in touch with Hollandview Trail from their very own homes, but also when they receive their very first email from their mom or dad!
Laura Ciarallo, Executive Director
Hollandview Trail Retirement Community
The InTouchLink system is a great program. It is very user friendly. It is quick and easy to update information from anywhere. It can be accessed at work or at home. It is a great information guide for our seniors as they can see the upcoming events and news in a fun interactive way. There is always the ability to change and update your information and create new eye catching designs to catch the reader’s attention.
Allison Watts
Roxborough Retirement Residence
InTouchLink has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouchLink, the staff has been courteous and shown excellent customer service!
Jill Benefield
The Madison Village Assisted Living
“I always hated doing the activity calendar, but it’s so easy now. I only have to enter the recurring events one time and don’t need to worry about formatting the calendar. It’s so easy and intuitive to use, I keep thinking I’m missing something. This is so much easier than similar programs I have used in the past.”
Yoseline Aparacio, Activity Director
Russell Hill Retirement Residence
“We definitely get a “wow” factor when touring prospects. It sets us apart from our competition. Families are accessing Terrace Gardens information through our Terrace Gardens branded InTouchLink. Families love this. We have also been using InTouchLink to promote move-ins to Terrace Gardens. To date we have had two permanent move-ins and one temporary stay where having InTouchLink in our building was one of the factors in making the decision. InTouchLink is now part of how we do business.
Executive Director
Terrace Gardens Retirement Residence – Revera
This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.
Debbie Kopeschny
Niagara Ina Grafton Gage Village
“Chick had been using the old computer once a week, since the new computer came in, Chick has been in everyday, chatting with his grandson, who is stationed at an Airforce base in BC. He figured out how to change the colour background on his profile. This elicited a wicked smile and some laughter from both of us. He chose fuchsia as the colour. The fact that he could figure that out made his week. Since the computer has come in, the front desk has had fewer people ask about the activities coming up, as well as the menu for the day.”
Activities Coordinator
Regency Retirement Residence – Chartwell
“I have asked my mother and she likes the idea very much.”
Sandra S
“I’d be delighted to participate in this with Mum. It sounds and looks like a great program.”
Sally H
“This sounds great. My dad used to use his computer all the time, so I’m sure he’ll enjoy this!”
Simma L
“I am delighted about your initiative to develop some computer literacy in interested residents. Our family is spread in five cities. I for one, will definitely write to my Mom daily and will add pictures of our daily lives.”
Nancy M
“What a GREAT idea and opportunity for younger family members to keep in touch with grand/great grandparents! Mum may need some ‘gentle persuasion’ but, like everything else she’s tried, I’m sure she’ll enjoy it!”
Frances H
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the benefits of intouch
