CONNECT FAMILIES AND RESIDENTS

PROMOTE COMMUNICATION

KEEP RESIDENTS, FAMILIES & STAFF UP-TO-DATE

INCREASE RESIDENT QUALITY OF LIFE

UNBURDEN YOUR STAFF

COMBINE ALL YOUR TECHNOLOGY INTO ONE PLATFORM

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"I never really understood how technology could improve someone’s life. That is, until InTouchLink was introduced to my community. The information that is now available to me and my family is amazing. I am better informed about food choices and programs and actually find I spend less time trying to plan my day and more time enjoying life with my friends." - Joe

Learn more about Joe

This is how Joe felt before InTouchLink:

Isn’t life beautiful? You know it is wonderful to have so many friends all living in the same place. But I have a concern and I know I am not alone. You see, I live in a retirement community that I thought would allow me the time to focus on the things that I truly want to do. Instead, it was a struggle to find out what was going on at the community, so I spent too much time speakingwith staff, reading calendars posted on the walls (on which the print is much too small) and trying to make heads or tails of the daily routine. It’s just wasn’t right. We needed a simple solution to improve communication for my friends and I.
Then our community installed InTouchLink…

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"InTouchLink has had such a positive influence on Mom. She feels so connected to her new home because the information is right there whenever she needs it. We noticed her participation in daily programs has almost doubled. In fact, she is so active now we have trouble finding the right time to visit her. We’ve enjoyed being able to login from anywhere (even our iPhones!) to find out what’s going on in Mom’s community and to plan our visits around her myriad activities." - The Smiths

Learn more about the Smiths

This is how the Smiths felt before InTouchLink:

When we noticed mom having difficulty managing at home alone, we thought it would be a good idea to look at moving her to a senior’s community, you know, a place where they would ensure she is well taken care of. Mom gave us the green light to investigate and we found her a wonderful place. Move in was smooth and the first week seemed to go by without a hitch. But then it started to fall apart. We began noticing that little things were not being done and most important, it became very clear that families were on their own to find out what was going on. Don’t get us wrong, we do feel that mom is in the right place, but we missed something to help us stay in the loop. Then Mom’s community installed InTouchLink...

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"I love data. In fact I love data so much that I measured the impact InTouchLink has had on my community and to my surprise, the results were astounding. Resident participation in programs improved by 42%. Complaint calls from families were reduced by 38%. We experienced a 61% improvement in education compliance. Now these are results that speak for themselves. I could never live without InTouchLink now!" - Cindy

Learn more about Cindy

This is how Cindy felt before InTouchLink:

I love my job. Nothing is more satisfying than working for the residents whom I have the privilege to serve each and every day. But I struggle to stay on top of everything which means communication is the first thing to fail. We had looked at technological tools to help improve this, but couldn’t find a simple platform that met our requirements. We searched for the right platform to improve the way we stay in touch with families and inform residents about what is going on in their home.We wanted to help staff manage basic functions like scheduling and mandated education. Ideally we wanted all of these things together under one umbrella. Then we found InTouchLink…

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Senior Living Solutions and Software
in Canada & USA

Communication is a right, not a privilege. At InTouchLink, we provide efficient and easy-to-use senior living software. With top-notch technology, our system aims to improve communication between senior living operators and residents, enhance general wellbeing in the senior care environment, and encourage independence in seniors housing. Built with operators, for operators, our simple communication platform is perfect for retirement communities, assisted living facilities, senior care homes, or even for independent seniors looking for an easy-to-understand technological system.

What makes InTouchLink REAL?

InTouchLink has proven that it is the MOST effective communication platform in senior living communities

WHAT WE OFFER

Senior living software to simplify family and resident communication
Fast, efficient, and easy-to-use senior housing software
Top-notch technology for assisted living
Improving communication between seniors and their families with assisted living software

Turn Communication into a positive experience!

88% of the respondents in a recent survey of residents (and families) living in a senior living community, communication was rated as a “significant concern”. The InTouchLink technology based solution has proven to be an effective tool to solve this critical dilemma and make a difference in connecting communities with their residents and families.

Residents are your priority!

With the introduction of InTouchLink, communication has improved an average of 62% in our communities – proving that technology can be used as an effective tool to enhance your brand value. InTouchLink is the only all-encompassing technology solution that solves this difficult senior-living problem so smoothly and effectively! Make residents and their families your priority!

Staff will sing your praise!

No other platform delivers as many options as InTouchLink. With 47% of communities surveyed showing a significant reduction in time spent managing daily resident requests, the evidence proves that the on-going issue of technology in seniors housing can be solved. With simple to use tools that save staff time, a support system that is responsive and the ability to customize communication, InTouchLink will quickly become your community’s best friend.

InTouchLink Applications

InTouchLink has a variety of practical applications. Some of these include:

Custom Community Channel. Completely customizable TV Signage Channel with an ability to choose content, layout, colours, background images and display the information that is most important to the community – wherever in the community it needs to be displayed.
In-Suite TV Channel. Broadcast all the community information to TVs in every resident’s suite.
Family Portal. Family members can log in from wherever they may be to find out everything going on in the community—what’s planned, what’s happened and what’s been photographed!
Service Requests. Within InTouchLink, users can fill out and direct service request like light bulb changes and guest stays to the right department.

Activity Calendar Management. Senior living activity directors or in fact anyone within the community can manage the daily, weekly or monthly activity calendars right from their smartphone or from any computer. Users can select from a wide variety of activity calendar templates and can easily design, generate and print their own calendars at a moment’s notice.
Managing Menus.InTouchLink offers a wide variety of printable menu templates, including weekly and monthly menus, daily specials, lunch and dinner menus, and more.
Communication Between Employees. Not only does the InTouchLink system improve communication between seniors, it allows staff to communicate more effectively on a communal platform and allows communities to run a more efficient operation.

WHY INTOUCHLINK?

InTouchLink is technology that creates a bond with your residents, families and staff. However, our roots are deeply embedded in seniors housing first and foremost; technology is simply a by-product of the evolution of communication.

We have a proven track record that speaks for itself. We have shown our commitment to each and every client by building customized solutions that make sense for your business. We understand what it takes to be successful and that starts with a commitment to your residents first!

The Benefits of InTouchLink

Superior Resident Engagement.
An easy-to-manage but powerful custom TV channel, family portal and resident platform provides a full solution for engagement with residents, families and staff. The ease of management and setup means everything can be up and running in days.

Senior Living Focused.
The InTouchLink platform has been built from the ground up to service retirement homes, assisted living facilities and long-term care/skilled nursing facilities. There are hundreds of features that are built specifically for senior care and the unique challenges and joys involved. Users can access the platform for content creation and management from community, corporate and regional levels.

A No-Fault System.
InTouchLink senior housing software is designed with top-quality engineering—with failsafe systems, load balancers, and robust support. The result is a powerful, no-fault system that can withstand multiple environments and users.

Simplifies the Web.
Technology is constantly evolving. For some individuals, especially seniors, keeping up with fast-paced technological trends can be taxing. InTouchLink’s simple yet effective design allows for seniors to easily navigate the web, and is equipped with features like extra large buttons, and simple commands for users with low visibility and little Online experience.

Allows for Independence.
With InTouchLink, seniors with access to a computer and the Internet have the freedom to surf, chat, and play on their own. In assisted living or senior housing situations, where individuals are constantly supervised, this freedom can be refreshing. Users can easily email family and friends, play videos and movies, and send customized greeting cards.

Keeps the Mind Sharp.
As they age, it’s important for seniors to keep their minds sharp. InTouchLink provides interactive features, like games, radio, and other entertainment options to help keep seniors on track.

A Platform for Training.

With a cloud-based staff education system, users can share documents, videos, policies, and important information with other employees. The InTouchLink platform also allows for employers to enforce standardized training, and provide employees with customized certificates once they’ve completed a course.

At InTouchLink, our goal is to give senior living operators a powerful tool that will help them address many of their resident engagement and experience needs, while improving their operations and marketing potential. To learn more about how you can benefit from our communication platform, get in touch with us today to book a demo!