How Activity Directors Are Engaging Residents During Social Distancing with In-Room TV Channels
May 4, 2020
In the age of social distancing, activity directors are finding new ways to keep residents engaged, informed and entertained from the safety of their rooms. With a healthy mix of creative concepts and easy to use solutions, feeling “connected” is definitely possible from a safe distance.
Activity Calendars and Menus
Imagine staying in a fancy hotel and seeing what services are available to you as the guest. Broadcasting activity schedules and dining menus will keep residents in the loop and well aware of what opportunities for entertainment and deliciousness await them.
Tip:Activity calendars should be easy to manage and tweak on the fly. Add some food item pictures to your menus to really encourage your residents’ appetites.
Religious Services/Guided Meditation
Residents may often thrive on consistency and broadcasting religious or meditative services will help them feel like things are normal in an otherwise unusual time. They will thank you for it.
Tip:Broadcast your own service or stream from larger online congregations right on the channel.
Concerts & Performances
Whether a classically composed symphony played by the New York Philharmonic or a 3 piece band you sourced yourself, music is and will always be a way to lift spirits and share a collective emotion. Broadcast it live in-room to your community and to any other sister communities across the country (more bang for your buck!)
Tip: After a performance, use the community channel to promote a rebroadcast and share the tunes with any residents that missed it the first time.
Live Community State of the Union addresses
When trying to maintain distancing, the lack of physical closeness to staff members can take a toll on a resident’s comfort level and feeling of connectedness with the community. Whether executive director, head of culinary, or activity director, using a live in-suite broadcast, any staff member can use the community channel to say “Hello!” to all residents, share important information including updates, and share new opportunities for engagement. It’s a great way to be close but not “too close”.
Exercise is a great way to maintain physical abilities but is also important for mental health. Staying fit is important at every age! Many communities are offering virtual fitness classes as a way for their residents to stay active while learning a new discipline and all from the comfort and safety of their rooms. With a boost of serotonin after their class, residents will have a refreshed outlook and be ready for the next in-room activity.
Tip:Host your own exercise class, partner with a professional (on or off-site) or find some for free on YouTube and preschedule them to play on your in-suite channel.
Celebrate Birthdays and Anniversaries
For residents that opted in, pre-populate pictures and celebrations of their birthdays & anniversaries to show up on the channel. Let your residents know you remembered and want to celebrate them!
Getting to know each other has often felt like a face-to-face affair. With your community’s in-room TV channel, you can play your own version of a family favorite game. A family that knows each other, feels together!
Tip: Get as many residents and staff members to provide interesting facts about themselves and provide them to you. Use your channel to show the details, then depict a photo of the person 15 – 45 seconds later. Another fun variant is a version of In-Suite Jeopardy™ or just plain Bar Trivia.
Funny & Uplifting Videos
A silly cat video, silly babies or an inspirational Ted Talk is easy to find, and pre-program to show up at just the right time to put a smile on your residents’ faces.
Tip: Use the community channel to set a schedule of various videos in advance. Hours of resident entertainment with less work and resources. Nice!
A community staple is now playable in-room! Have the numbers come up, have residents use phones to yell it out! Easy, easy, easy!
Tip: Pre-program number calls or live stream based on your bandwidth.
Crafts have historically been a one-on-one affair but it can still be just as easy and fun in-suite. Pass out the materials to each resident and walk them through how to make something new to accompany them in their rooms.
Tip: Activity coordinators can live stream the crafting session, save it for later, and rebroadcast it at a later date.
Travel may not be an option at the moment but that doesn’t mean you can’t take your community on a virtual wine tour in the south of France or explore the Great Pyramids. Take them anywhere and everywhere from the comfort of their armchair.
Tip: Ask residents where they’d like to travel to and take them there through the magic of the community channel.
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Improve communication between residents and senior living operators by using a technology system that is easy-to-use and efficient. At InTouchLink, we strive to make residents a priority and turn communication into a positive experience for everyone.
14 Ways to Avoid Coronavirus (COVID-19) in Community Senior Living
March 3, 2020
Senior living communities are acutely aware of the dangers and difficulties of outbreaks. Every independent living, assisted living or skilled nursing facility has protocols in place to prevent the community-wide spread of contagions. The Coronavirus or COVID-19, to give it its technical name, presents unique challenges – in particular within the realm of senior living, as it affects an especially vulnerable population.
We’ve compiled some useful suggestions to help prevent the coronavirus from infecting your community but also to help it from spreading within your facility if it does happen to make an appearance.
Avoid initial infection:
1. Communicate with your families and guests
Make sure you talk to all of your guests before they come in to visit their loved ones. Have they visited one of the coronavirus hotspots (China, Korea, Iran and Italy at the time of writing)? Have they been exposed to anyone who has visited one of these places? If they have, for the safety of all your residents, ask them not to visit at this time. You can use technology to help them stay connected with their family without visiting in person.
Tech tip: Use a family messaging platform to keep families up to date with all your precautions and coronavirus plans. Communicate with them by email and sms for quick and timely updates.
2. Use signage to warn families and visitors
Use signage at the entrance of your community to ensure that every guest walking in is fully aware of the precautions you’re taking – and the steps they need to take. Remind them that they shouldn’t be visiting if they’ve been to a hotspot or have been in contact with someone who might have been exposed.
Provide hand sanitizers right near the front doors and require every guest walking into the building to stop for 30 seconds to use the sanitizer. Masks are typically only useful to stop someone from spreading the virus – so make the most of them for outside visitors.
Tech tip: Use your community TV channel or lobby information TV to display warnings and best practice videos for anyone walking into your community. Here’s an example:
Avoid virus spread:
Senior living communities are unfortunately prone to the quick spread of contagious diseases and viruses. The World Health Organization recommends the following as ways to avoid the spread of the coronavirus:
4. Wash hands frequently
Ensure all residents, staff, family and caregivers thoroughly and regularly clean hands with soap and water or with an alcohol-based hand sanitizer. Promote the use of paper towels or air dryers to dry hands so as not to spread germs via towels.
Maintain a distance of at least 3 feet between your residents and anyone who is coughing or sneezing. This avoids small droplets spraying on fellow residents when someone sneezes or coughs.
6. Avoid touching eyes, nose and mouth
Did you know that, according to an NIH study, an average person touches their face 23 times an hour? Our hands are primary transmitters of viruses and once contaminated, they can quickly transfer any contagion to your eyes, nose or mouth. From there, the virus easily enters the body.
7. Practice respiratory hygiene
Try to ensure that everyone covers their nose with a tissue or the inside of an elbow when coughing or sneezing. This helps avoid the spread of contaminated mucus or droplets.
Tech tip: Place a video like this: on your Community TV Channel to remind everyone of best practices.
8. Seek early medical advice if any residents or staff develop a fever, cough or difficulty breathing
Screen residents and staff daily and make sure any indication of fever, cough or difficulty breathing is assessed urgently to determine if medical isolation or other care is required.
9. Reduce activities to small groups
Consider reducing the size of your groups for activities, exercise and meals. This allows you to maintain greater space between each resident and staff member and ensure lower exposure if there are any infections.
If an outbreak does unfortunately occur, isolation is the first crucial step. Ensure that those who are unwell are separated from those who are well. Make sure you follow the instructions of your medical advisors for any isolation protocols.
11. Stay informed and follow the advice given by your healthcare provider
COVID-19 is a rapidly changing challenge. Global, national and local health advice can change by the day. Make sure to stay in regular contact with your medical providers to get constant updates as to current protocols and best practices.
Some things you can do to prepare your community include:
12. Train staff properly
Make sure your staff are well trained before anything impacts your community. The most effective way to ensure your staff can deal with any challenges or outbreaks is to make sure they know exactly what to do in the event of an incident. You don’t want to be scrambling if something does end up happening.
Use the time before any outbreak to stock up on supplies to ensure you are able to effectively limit an outbreak or the spread of disease. Preparing in advance also means you can still look after your residents if there is, in fact, an outbreak.
Stay informed and stay safe!
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Improve communication between residents and senior living operators by using a technology system that is easy-to-use and efficient. At InTouchLink, we strive to make residents a priority and turn communication into a positive experience for everyone.
To most of us, the holidays are a time to relax and enjoy the company of family and friends. Unfortunately, many of our residents in retirement homes or assisted living facilities can’t do this, due to health reasons, difficulty travelling, or not having family around. Here are some ways we can help our residents enjoy the holidays while maintaining the “family feel” in our communities.
During the holidays, some residents aren’t able to leave their home. This can lead to feelings of loneliness, sadness, and even depression, especially at a time traditionally centred around family and friends. Keep your community humming with holiday visitors in order to keep residents busy. Bringing in school groups to sing Christmas carols is a wonderful way to cheer up an entire facility. Welcome local church and religious groups into your senior living community to visit with residents and brighten their day. And of course, encourage families and friends to come and visit their loved ones, if possible.
Technology and the Holidays
If residents’ families are unable to visit in person, help them be in “virtual” contact with their loved ones. While face-to-face contact is ideal, helping residents set up a Skype or FaceTime chat with a loved one is the next best thing. As more tech-savvy baby boomers enter senior living environments, they will expect facilities and staff to be up to speed in facilitating online connection. A virtual visit can go a long way in alleviating feelings of loneliness if a resident is without holiday visitors.
Bringing in older or retired volunteers is a terrific way to help residents enjoy their holidays. With their life experience, many of these older volunteers may relate to residents more easily than a younger volunteer. Also, many seniors living on their own may not have family or friends to spend time with them. Welcoming older volunteers into your facility to offer holiday friendship and companionship to residents can bring a sense of purpose to older volunteers.
Maintaining a Culture of Courtesy
We all know how busy and frantic the holiday season can be. But this time of year is a great opportunity to remind both staff and residents of the roles they have in making senior living centres vibrant communities. One senior living facility calls this a Culture of Courtesy and emphasizes the importance of treating everyone with dignity and respect. Maintaining this culture during the busy holiday season can end the year on a high note. It can also act as a springboard into a positive year ahead.
Above all, the holidays are about making meaningful connections between people. InTouchLink is an easy-to-use system keeping senior community residents, their families, and staff connected throughout the holidays and year-round. Contact us today at 1-877-784-6868 and see how InTouchLink can bring your senior living community closer together.
For a significant portion of their lives, most people are in control of their faculties, exercise independence, and do what they want when they feel like it. When this is no longer the case, it can be quite unsettling. As humans age, they may remain young in their minds and are disheartened when their bodies can no longer keep up as well as they did before. When it’s time for a family member to change their lifestyle to assisted living, it can be a difficult decision for them and their loved ones to make. However, there are ways to make the transition easier on everyone.
Let New Residents Be Themselves
Before moving into an assisted living facility, speak with the family members about their relative’s habits to ensure a seamless transition. New residents may stay up longer than the others or they may be used to taking an evening constitutional after dinner. It’s good for staff to be aware of these habits.
Dealing with Doubts
When family members move their relative into an assisted living community and their relative is not happy about it, they may experience doubts. They worry that they made the decision too quickly or they feel guilt. These emotions and thoughts are normal at the beginning, and it’s best to remind them of the reasons they thought their relative needed to make the change in the first place. Allay their worries by telling them to think back to when they started at a new school or job; they had to give themselves time to adjust and this situation is no different.
Acknowledge Fears Without Placating Every Discomfort
Moving to an assisted living community will bring up some fears and concerns that new residents may or may not talk about. When you notice this, it’s important not to ignore them by focusing on only the positive aspects of their new living situation. Instead, help them find solutions to ease their worrying and discuss the issues with their family if appropriate.
If new residents have a mental illness or express complaints, such as wanting to go home, they may not be implying a physical location. They may be craving an emotion that is associated with their home. In this case, it’s important to listen to and discuss their concerns. You may not be able to change anything, but letting them express their feelings is sometimes all they need.
Remember that new residents and their family will experience setbacks. As painful as they may be, reassure them that setbacks are normal and they will eventually pass.
Balance the Old with the New
It’s nice moving to a new location and meeting new friends, but that doesn’t mean new residents will want new decor. New residents may need to downsize, but remind family members to include some familiar pieces of furniture in their relative’s new home. Their relative will—almost certainly—want their familiar personal belongings, such as photos and paintings, books, bedding, and heirlooms. Although their family may not think some of these items are needed, tell them these items are part of their relative’s identity and are also associated to “home”, the physical location as well as the feeling.
Other Ways to Facilitate the Transition
Assisted living communities value effective communication so they implement InTouchLink software to keep residents up-to-date on community news and ensure they’re engaged and enjoying their lives. It’s a great way to help them feel like they’re a part of the community. The LiveCam feature allows everyone, even room-bound residents, to participate in activities and provides an easy way for staff to make general announcements and share pictures, videos and more. Book a demonstration today or contact us for more information!
Modern-day senior living communities emerged in North America as part of a paradigm shift during the early 1980s that called for a more consumer-centered care philosophy. Fortunately, this remains the prevailing philosophy present in the senior living industry today and one can assume that the primary goal of a senior living community is to help its residents live a well-rounded and happy life as they age. But a senior living community is also a business, and in order to keep your residents happy, you need to reach your maximum occupancy level. This will ultimately contribute to your bottom line, and allow you to continue improving your customer care and service levels, thereby promoting a healthy cycle of growth.
Growing your occupancy level can be a complex matter, affected by many variables, some external and out of your control, such as geography, government policies, economic states, demographics, and competing companies. Luckily, there are also many variables that are in your control, and those will be the ones discussed in this article. Boosting your occupancy rates can be whittled down to a few key elements: marketing, engagement, and at the core, the satisfaction levels of all stakeholders involved, including staff, family members and last but certainly not least, your residents. All of these elements can be positively influenced by technological innovations designed to do just that. Improve marketing, promote engagement, and increase resident, family member, and employee satisfaction. Growth in these three areas can directly increase your occupancy rates and contribute to your bottom line. Now let’s dive in and boost those occupancy rates!
Take Full Advantage of Your Online Platform
In today’s day and age, if you don’t have a strong online presence as a business, you’re missing out on a ton of growth potential. Building a beautiful online website is now so incredibly simple, there aren’t any excuses left to not have a user-friendly and visually stunning website for your senior living community. Take advantage of sites such as Wix or SquareSpacefor easy and beautiful website creation.
Already have a website? Perfect. Ensure that your community also has a strong presence on a range of social media channels. When prospective clients search for you online, they’ll be able to view your website as well as your Facebook page, Twitter, Instagram and more. They’ll see and know more about how wonderful your community is, and you’ll have an edge over your competition, and bring in more prospects for tours.
Encourage your current clients to tune in to your social media pages, and soon you’ll have a buzz surrounding your community. Their reviews, likes and comments will be seen by others, spreading a positive message and thereby positive associations with the name of your community. Keeping family members updated on all of the fun events going on at your community will also confirm to them that they made the right choice in choosing your senior living community over others. Involving the rest of the town, young and old, in your special events, and introducing contests and raffles, will also encourage others to visit, and maintain a positive brand and message.
Have Family Members Involved As Much as Possible
On the topic of family member and community involvement, in addition to your online social media presence, giving your families a private portal to access community information is invaluable. Have an online portal where family members, residents and even prospects (perhaps temporarily) can access recent photos, upcoming special events, menu, activities, download your monthly newsletter, and more. It’s best when this portal allows for communication directly with your community, and is accessible from anywhere on any device with an internet connection.
An integrated service request system can be incredibly useful if, for example, a family member wants to come in for a dinner with their grandmother. They can log in to your custom online portal, take a look at the menu, and request a table in minutes and that request goes to the email address of whomever you choose at your community. Neat, right? Family members love these kinds of features, and so do residents and prospects.
Keeping the community up-to-date is essential. You can plan the most beautiful event, but if no one knows about it, it won’t matter. Keep your community informed and happy, and they’ll not only continue to happily live there, they’ll also spread the word about how wonderful you are – the best kind of (free!) marketing available.
Keep Your Residents Engaged and Happy through Wellness Initiatives and Digital Communication
Have you ever heard the saying, “Make new friends, but keep the old. One is silver, the other gold”? This is not just a quote – it’s actually a proven fact. It costs seven times more to obtain a new customer than to keep an existing one. Moral of the story: Keep your residents happy! They are your bread and butter.
Many variables exist in the complex concept of resident satisfaction, but there are also factors proven to improve it. An informed resident is a happy resident. If you have posters up for your activities – or a monthly/daily activity calendar – and an activity is cancelled, how soon are your residents informed? Do they have to make the trek to the location of the event only to make another trek to your reception desk to ask for a status update? This is a common issue that plagues communities relying on analog paper-and-pen communication systems.
Introducing a digital signage platform in your community will ensure that residents are kept up-to-date in seconds, not hours. Information is beautifully displayed on large-screen high-definition TV screens in common areas, changes can be made in real-time, and your custom community “channel” can even be accessed from the comfort of a resident’s suite, where they can turn on their TV, turn to a designated channel, and immediately gain access to community information. There’s no running around, time-wasting, printing, or stress involved! Senior living utopia.
For residents that are more tech-savvy (a growing trend in the industry – click here to read the full NY Times article), you can even offer something of more value, such as iPads or inexpensive tablets that you can make available for your residents to borrow. They’ll be able to access community information at any time, right from the tablet, and even input service requests through a resident portal, saving their time and your staff’s time. A resident portal can also include other fun features such as brain games, videos, music, an easy-to-use email system, personal calendar and more.
Other types of tools, such as an electronic health record platform, will also improve resident satisfaction rates by allowing staff to easily document and monitor resident conditions, and adjust their care plan accordingly, before any conditions worsen. Being proactive is always better than being reactive.
Impress Your Prospects with a Hotel-Style Feel
Nine times out of ten, you won’t be the only retirement community that a prospect is visiting. But if they did choose you as an option to visit in-person, seize the moment to really wow them on a tour of your community. It’s important to incentivize prospects with the standard favours – a free brunch or dinner, a small “thank you for dropping by” gift, and a booklet of your services. But it’s even more important to go a few steps further ahead of the competition.
Place large-screen high-definition digital signage screens in your common high-traffic areas that display vital information and engage prospects. For example, these screens can display items like your daily activities, community menus, photos from your latest outing, a fun fact of the day and more. Prospects will see all of the fun things that happen at the community (as well as your delicious menu!) which will entice them to stay.
Have jazzy “elevator music” or golden oldies playing from the in-suite TVs and common area TVs on your community tour. It’s a small enhancement that can make a profound impact on a prospect’s mood and consequently their impression of the living space, even if it’s only subconscious.
If you want to etch a lasting impression on your prospects, have an interactive touchscreen set up in the lobby of your community that allows for:
Access to important information – i.e. menus, activities, event schedule
Contact Us section
Service Request System
Ensure that your prospects have an easy way to keep in touch and view what’s happening at the community, even after they’ve left. A temporary prospect account to access your community portal is a great way to keep prospects engaged, without extra work on your part.
Many communities are hesitant to implement large changes to their daily routines – and we completely understand. Almost all new systems come with a learning curve – no matter how small, and this can take time to adjust to, not just for staff, but for residents who are accustomed to a particular way of doing things. But don’t ever let that deter you from introducing new innovative products and services into your community. The end result of a full and engaged community will always be worth the small hurdles at the beginning, which will soon enough be forgotten with the joys of a happier community.
At InTouchLink, we specialize in an all-in-one digital platform that has been designed and tweaked over the years to best service the senior living industry. We want our senior living partner communities to be as happy, engaged and full as possible. We’re not just programmers, or support representatives; we’re consultants with years of experience on best practices. If you work with us, your community will even have its own designated account manager to hold your hand along the way – at no cost. Book a Demo with us today and see live in action how we can improve your operations, engage you residents, and boost your occupancy.
Retirement facilities have increasingly acknowledged the importance of keeping seniors socially active. Not only does it remind them that they are part of a supportive community, but it also has benefits for their health. Studies have shown that staying socially active reduces the risk of mental issues related to depression and cognitive function, in addition to cultivating a stable support system in times of need.
By hosting activities in your retirement community, you give your residents the opportunity to socialize and have fun with other community members.
Who said only children can enjoy game night? With new residents joining your retirement community every week, games night is a great way to introduce them in a comfortable setting. Because there’s a predetermined activity, there’s little risk for an awkward conversation or encounter. Popular games include bingo, bridge, chess, and scrabble. To get people motivated, consider offering prizes to the winners. If you’re working with a tight budget, one way to get around this is by asking every participant to bring a small gift as their admission. This way there are multiple winners at the end of the game.
Arts and crafts activities are a great way to get retirement community members to express their creativity. With so many diverse backgrounds, it’s also an opportunity for members to share their knowledge. Many communities will offer group quilting classes, paint nights, or water painting lessons. Consider extending these classes to outside of the community as a way for retirees to share their knowledge with the next generation. In doing so, friendships will be formed and all parties will feel a deeper sense of community. You can also invite seniors from the neighborhood to give them a soft introduction to your community and raise your marketing profile and census.
Staying fit is important at every age! Many retirement communities are offering fitness classes as a way for their residents to stay active while learning a new discipline. Exercise is a great way to maintain physical abilities, but is also important for mental health. With a boost of serotonin after their class, residents will have a refreshed outlook and be ready for a relaxing game night.
Everyone loves to watch talented musicians show off their best work. Organize a retirement community choir or bring in some music teachers to get residents to try an instrument they’ve never played before. For the less adventurous, many retirement communities have local school choirs come in to perform. This is also a great way for seniors to interact with some young, local talent.
At InTouchLink, we’re committed to providing senior living software that improves communication in your retirement community and increases resident participation in your events and activities. To learn more about our groundbreaking technology or to book a free demonstration, call 1-877-784-6868.
Present-day assisted living and retirement communities have come a long way, with increased community integration and an emphasis on maintaining independence for residents. The physical environment of a retirement facility must be carefully designed to maximize functionality in terms of daily activities, personal independence, and opportunities for privacy and social interaction. An appropriately designed space will cultivate an atmosphere that puts its residents in a positive mindset to enjoy their new surroundings.
Involve the Community
Keeping seniors actively involved in the community reminds them of their own independence and lets them share their amazing stories with more people than just their friends and families. By setting up a community involvement program, neighbourhood residents will get to know each other and forge meaningful friendships. A common way to do this is by introducing a volunteer program with a local school. Students will learn valuable lessons and gain insightful stories from the retirement community residents while sharing a laugh and spending some quality time.
Another way to involve the local community and integrate retirement community residents is by hosting events that both can take part in. Set up a community garden in the spring or an art activity on a cold, winter day. In doing so, you create a reason for the community to come together and interact.
Educate Your Staff
Continuous education is important in every field, but especially in an interaction-based job. Giving your employees the tools they need will cause less stress and result in a calmer working environment. Although you may initially view employee training as a costly investment, it’s definitely worthwhile in the long run. Retirement community staff interacts with many residents and their families within a day, making their communication and listening skills extremely important. An educated employee in the care field will be able to capitalize on every interaction, leaving residents reassured that they are in the best possible hands.
Although you may view plants as a great decor item, you might be surprised to learn that they also present numerous health benefits. Plants are proven to increase feelings of well-being and put people in a better mood. They are especially important in winter months when residents aren’t able to get outside, as they make people feel like they are more in touch with nature.
Other benefits of plants include:
Reduced carbon dioxide levels
Decreased airborne dust
Minimized temperature fluctuations
Managed noise levels
Plants are also a great way to decorate your retirement community. They are fairly neutral and don’t overstimulate residents that are sensitive to intense colours and patterns.
If you’re looking to improve the atmosphere of your retirement home, a great way to start is by asking the residents about the changes they want to see. There are many ways to do this, but as a first step, it’s usually best to just go around and ask residents in person. This way you get a feel for what everyone’s thinking and can start planning options that they can choose from at a later date. Providing concrete options is usually the best way for all parties to visualize the changes.
At InTouchLink, we’re dedicated to providing you with superior assisted living and retirement community integrative technology. To learn more about what we offer, call 1-877-784-6868 and request a free demonstration.
InTouchLink is pleased to announce the launch of its newest division to provide an innovative pharmacy portal and pharmacy-community data bridge to long term care pharmacies in the USA and Canada. The new division will be branded as InTouchRx (intouchrx.com) and will focus specifically on working with pharmacies to improve their engagement with senior living communities, increase their transparency and provide a consolidated collection of all pharmacy-community data.
Already implemented in several pharmacies and communities, the InTouchRx portal provides a centralized dashboard for:
The first complete platform of its kind, InTouchRx is ground-breaking in its approach to the relationship between senior living pharmacies and their community clients. Digitizing all of the data collection and analytics (that are often transmitted by phone or fax) means community and pharmacy staff know instantly if errors have been made, if audits uncover issues, and if improvements need to be implemented. The primary goal of InTouchRx is to improve resident health, create compliance transparency and provide a unified resource for all pharmacy-community engagement.
“For the first time, there’s a product that specifically focuses on the relationship between pharmacies and senior living communities and the requirement for so much data to flow efficiently between the two teams. It’s exciting to be able to provide a ready-made but customisable solution that can impact so many healthcare organisations in the USA and Canada.” says Jonathan Seliger, CEO of InTouchLink.
InTouchRx provides an easy-to-use and quick-to-implement platform to long term care pharmacies that is the data bridge for all communication between pharmacy and senior living communities.
InTouchLink, North America’s leading provider of technology for Seniors Housing Communities provides a suite of custom-designed senior-friendly products. These have been tailor-made for retirement communities, long-term care homes, skilled nursing facilities and other senior living environments. InTouchLink’s product line for seniors communities includes digital signage with dedicated community TV channels, an online learning centre for staff, service request system, family member portal, and software tailored to seniors such as simple email and safe internet.
In recent years, the senior living industry has undergone a branding transition with an increased focus on community and lifestyle. According to Statistics Canada, 29.6% of seniors aged 85 or higher are living in a special care facility, and this number is steadily rising. Many seniors, however, dread moving to a retirement facility, but they are slowly discovering how they will benefit from making the move at a seasoned age.
Retirement communities enhance the social life of seniors through various activities, such as exercise classes, hobby clubs, and other organized activities. This strengthened human interaction is linked to increased mental stimulation, which is essential to emotional and physical wellness. Increased socialization is also associated with better cognitive function and can prevent early-onset Alzheimer’s disease and dementia. Loneliness is a common problem among seniors and can lead to feelings of depression. By connecting them to like-minded individuals with common interests and passions, they are more likely to build relationships that will boost their mood and increase their sense of belonging.
Safety & Nutrition
Nutritional needs change over time, especially with the onset of health conditions that may require dietary adjustments. Eating well is essential to maintaining good health at any age, but many seniors aren’t getting the nutrition they need. By having meals prepared at a retirement community, seniors will experience the health benefits of having three meals a day that are modified to meet their unique needs. Safety is also enhanced, with security personnel and cameras installed at most retirement communities to keep residents at ease. This is important as many seniors are concerned about falling victim to crime or experiencing accidents.
When living independently, there is a constant worry of home maintenance and costly repairs. These anxieties are relieved by living in a retirement community in which interior and exterior home responsibilities are reduced on both the part of the individual and the family. Retirees can take part in hobbies they are passionate about and enjoy their retirement. This increase in spare time allows seniors to do the things they always put off while working, such as learning a new language, traveling, or taking music lessons.
Mobility becomes a greater issue with age, especially with harsh winter conditions that are notorious for causing slips and falls. In a retirement community, residents benefit from having easy access to services that would prevent these types of concerns. Many retirement communities are in close proximity to grocery stores and shopping centres, with many also offering on-site medical facilities. In the event that the retirement community is further away from stores, organized transportation is often offered. Residents don’t need to worry about having to drive in harsh conditions or rely on family and friends for transportation.
Improved Family Relationships
Retirement communities also serve to improve relationships with family and friends. Over time, there is a natural role reversal between parent and child that sometimes leads to strained ties. This strain is reduced when seniors enter retirement homes as younger family members no longer serve the caregiver role, allowing them to enjoy their time spent together. Many retirement communities also plan activities and events that the whole family can enjoy. In making seniors more independent, less time is spent trying to solve problems, and more is spent on quality family time.
Improve communication between residents and senior living operators by using a technology system that is easy-to-use and efficient. At InTouchLink, we strive to make residents a priority and turn communication into a positive experience for everyone. To learn more about our technology, book a free demo, or call 1-877-784-6868 today.
We’ve seen them in dentist offices, apartment buildings, subway stations, and hotels. In one single glance, we can check the weather, read the news, get updates on local events, and receive useful and important information. A dedicated TV Channel in your retirement community offers a wide range of benefits to both staff and residents and can save you time and money while helping residents stay connected to their community. Here are the top five reasons to invest in InTouchLink’s Interior Digital Signage:
#1: Build a Revenue Stream
Are you looking for new ways to increase your revenue stream? InTouchLink’s digital signage allows administrators to partner with local vendors and service providers to open up a whole new source of revenue. Dynamic advertising will be featured on the TV Channel for residents to casually browse. Partnering with local businesses that offer retirement community-related services can help residents stay in touch with the services they need.
#2: Customize Your Content
This is no ordinary TV Channel. Everything from branding to layout to the design can be easily formatted to help you design exactly how you want your channel to appear. InTouchLink’s unique platform is designed with seniors in mind. Our menus are bright and easy to read. Display your local weather, community calendars, events, activities, and more.
#3: Quickly Keep Residents Informed
No matter how many residents are living in the community, delivering news or updates can be a hassle. Intercoms are intrusive and loud, and paper communication or personal messengers are a waste of time and resources. InTouchLink’s TV Channels allows you to instantly inform your guests of updates and changes to the schedule on a constant basis so that you can ensure your message has been received by everyone in the community.
#4: Paperless Communication
Businesses all over the world are being lauded for their switch to paperless, greener business practices. Not only is the switch to paperless ethical, it will also keep your costs way down. Send out calendars, communication, newsletters, and more without printing a single sheet of paper. Eliminate the messy corkboards and replace all that clutter with a single information stream that is faster, cleaner, more efficient, and better for the environment.
#5: Reach Residents Wherever They Are
No matter where you are, you’ll always be able to stay in touch. Residents who are unable to leave their suites will still be able to engage with their community and have access to the outside world. From the comfort of their suite, residents can continue to partake in their daily activities and receive news and updates. Staying informed of what’s happening in the world around them allows residents to maintain constant communication and to feel included.
Are you excited to incorporate modern communication into your retirement home or community? Want to learn more how InTouchLink can seamlessly integrate your communication, entertainment, and social sharing into one streamlined platform? Request a free demo or contact us today for more information.