Plans that grow with your community
Compare community software pricing across four clear steps—from essential communication to portfolio-wide intelligence. Every plan starts with the same foundation:
Essential
Publish once and communicate everywhere.
Includes:
- Community TV & digital signage
- Activity & dining publishing
- Video streaming
Right for you if you're saying: We need better communication.
Book a demoNeed residents and families connected digitally? Step up to Community.
Community
A connected experience for residents and families.
Everything in Essential, plus:
- Community Portal & resident app
- Resident & family access
- Email distribution
Right for you if you're saying: We want residents and families digitally connected.
Book a demoNeed self-service, bookings and less staff workload? Step up to Community Plus.
Community Plus
Resident self-service that lightens your team's workload.
Everything in Community, plus:
- Community chat & reservations
- Amenity & transportation booking
- Wellness & at-risk reporting
Right for you if you're saying: We want residents to interact digitally while reducing staff workload.
Book a demoNeed AI, portfolio intelligence and integrations? Step up to Innovation.
Innovation
Intelligence and automation across your organization.
Everything in Community Plus, plus:
- Advanced analytics
- Multi-site intelligence
- AI, automation & Alexa
Right for you if you're saying: We want intelligence, automation and enterprise technology.
Book a demoOur most complete plan. Layer on add-ons only when you need them.
Compare every feature
Each plan includes everything in the plan before it.
| Features | EssentialCommunicate | CommunityConnect | Community PlusComm. PlusEngage & operate | InnovationOptimize & transform |
|---|---|---|---|---|
| Core communication & publishing | ||||
| Community TV & digital signageYour community channel through cable insertion, the InTouchLink TV app or signage | ||||
| Activity calendar managementCreate once, publish to every screen, the app and print | ||||
| Dining menu managementCreate once, publish to every screen, the app and print | ||||
| Print-ready calendars & menus | ||||
| Remote content, photos & multimedia | ||||
| Branded templates & announcements | ||||
| Video streamingBuilt-in support for your preferred streaming source | ||||
| Connected resident & family experience | ||||
| Community Portal & resident app | — | |||
| Resident & family accessWeb and mobile | — | |||
| Email distribution | — | |||
| Directory & community resources | — | |||
| Engagement & operations | ||||
| Community chat | — | — | ||
| Event reservations | — | — | ||
| Amenity booking | — | — | ||
| Transportation booking | — | — | ||
| Maintenance & service requests | — | — | ||
| Activity & meal participation tracking | — | — | ||
| Wellness, at-risk & operational reporting | — | — | ||
| Intelligence, automation & enterprise | ||||
| Advanced analytics | — | — | — | |
| Multi-site intelligencePortfolio oversight and benchmarking | — | — | — | |
| AI, automation & personalization | — | — | — | |
| Alexa & voice experiences | — | — | — | |
| SSO & advanced integrations | — | — | — | |
| Newsletter builder, surveys & web calendar | — | — | — | |
Add-ons for any plan
Extend any plan with more ways to reach people, premium content and hardware, based on your community and setup.
ITL Connect: text & AI voice
Reach residents and families by text message and AI voice calls, with flexible options tailored to your community.
ITLEngage content
Premium games, wellness, entertainment and memory care content, in three levels: Play, Thrive and Complete.
Live cameras & more video sources
Live feeds from lobby, garage or amenity cameras, plus more video sources.
Kiosk & visitor check-in
A touchscreen for self-serve information and visitor sign-in. Hardware required.
Engagement tools
Newsletter builder, community surveys and web calendar.
Included in InnovationHardware & installation
Media players, encoders, kiosks and deployment, quoted for your community.
Services to help you launch and grow
Every plan includes remote onboarding. Add more hands-on help whenever you need it.
Remote onboarding & admin training
Included with every plan
Brand & experience design
Templates, channel, portal and TV app styled to your brand
Managed experience
Ongoing content and template management by our team
On-site & regional training
Hands-on sessions at one community or several at once
Enterprise enablement
Train-the-trainer, governance and rollout support for portfolios
Technical services
AV assessments, data migration, custom integrations and premium support
Managing a large campus or a whole portfolio?
We tailor pricing to your scale, from multi-building campuses to portfolio-wide rollouts across senior living, multifamily and HOA communities.
- Pricing adjusted for campus size and complexity
- Flexible rollout options across multiple communities
- Multi-site management from one dashboard
- Rollout, training and governance support
Pricing questions
How is pricing calculated?
Pricing depends on the plan you choose, the size of your community and any add-ons. Community Portal and resident and family access begin with the Community plan. Larger campuses and multi-building communities are quoted based on scale.
Do you offer pricing for multiple communities?
Yes. Portfolios can standardize on one plan and coordinate implementation, messaging, training and governance across multiple communities.
Is hardware included?
Hardware and installation are quoted separately so your software plan stays predictable. We'll review the screens and equipment you already have first.
Do residents need smart TVs for the community channel?
No. Your channel can run through traditional cable insertion, the InTouchLink TV app on smart TVs, or digital signage, depending on your setup.
What video sources can we stream?
Every plan supports video streaming from YouTube and Vimeo. Live feeds from lobby, garage or amenity cameras, and more video sources, are available as an add-on.
What's included in onboarding?
Every plan includes remote onboarding and admin training. On-site training, brand design and managed content services are available if you'd like more hands-on help.
Which plan is right for us?
Community Plus is our recommended plan for most communities, because it pairs resident self-service with real staff time savings. Tell us what you want to achieve on a demo and we'll recommend the right fit.
Find the right plan for your community
Tell us about your community and what you want to accomplish. We'll recommend the right plan and walk you through the options.
Book a demo Prefer to talk? Call +1 (877) 784-6868Bring Your Community Together - Starting Today
Let’s show you exactly how InTouchLink fits your community
Find the Right Plan for Your Community
Tell us about your community and what you’re trying to accomplish. We’ll recommend the right plan and arrange a personalized walkthrough.
- Free consultation
- Personalized recommendations
- No obligation to buy
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