Have residents, families or your own staff create requests for any department in your building: maintenance, administration, dietary etc.
All requests go directly to the relevant manager and are responded to, logged, acknowledged and completely tracked.
Family members can login to the ticketing system to initiate any requests they may have. They can then login at any time, from anywhere to monitor the request and make sure their senior loved one is taken care of.Any residents with access to a computer, tablet or cellphone can access the system to log any maintenance, dietary, administrative or other requests. They can then monitor the progress without bothering your staff.Senior living staff can collect all requests in one central system. They can log phone calls, in-person or written requests from families, resident or other staff. All requests are then tracked and collected centrally.Using a central system to track all requests and make sure they are followed up on means that you have a clear record of any work done and the speed at which it was completed. You can back up any maintenance or dietary liability concerns with concrete data instead of abstract memories.Having all information logged centrally means that if one of your senior living staff members leave, they leave all the information behind in a clean, organised fashion. Your replacement staff can quickly view everything done in the last few months and know exactly what is outstanding.At a glance, you can see exactly how long each request takes to complete. You can monitor staff to ensure requests are addressed in a timely and professional fashion.