Customer stories

What our communities say.

Hear directly from the people using InTouchLink to connect residents and families, support staff and bring community information together. Start with a look at one multi-community transition.

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Brenda Richy on partnership at scaleNational Director of Resident Engagement, Integral Senior Living and Solstice Senior Living

Featured customer story

A partner through the transition—and beyond

Brenda describes moving more than 100 communities from a previous provider, then continuing to work with the InTouchLink team as needs evolved.

One point of entry. More connected channels.

In Brenda’s experience, community teams create calendars and menus once, then make that information available through connected screens and portals without extra publishing steps. She also describes portfolio-wide visibility and responsive support.

“We worked as partners through the whole thing. Everybody was ready to go the day we switched over from our previous provider.”— Brenda Richy, National Director of Resident Engagement

Transition with support

Hear how planning, training and hands-on partnership helped teams move to a new platform.

Work across communities

See how one leader uses portfolio visibility and reporting to support more than 100 communities.

Publish information once

Learn why connected calendars, menus, displays and portals matter to everyday community operations.

More customer perspectives

Real feedback from real communities

From senior living to residential communities, customers describe what connection,clear communication and responsive support mean in practice.

The InTouchLink system has really helped our residents get through this difficult time. It is a great way to communicate timely information…

Our community enjoys InTouchLink immensely! The residents love all the pictures, calendars, and menus… sometimes they prefer to watch it over regular TV…

We recently introduced InTouchLink to our families and they love feeling more involved and connected to their loved ones, especially those who cannot visit regularly…

Alec was an incredible help in setting up our in-room Chrome Box. He demonstrated excellent communication skills, even while handling a challenging issue…

Love InTouch Link for our community and the residents love seeing their pictures up on the screen. They keep updating the platforms to keep making it user friendly…

Staff is always willing to help. Interface is easy to use and provides lots of options. It's easy to use and has multiple uses. Interfaced is simple and it allows us to do many things. …

The platform is simple to use. Tech support is very responsive. Onboarding was smooth.

InTouchLink is a user friendly platform that easily allows us to get information out to our community in a timely manner. Anything that we may have an issue with, the customer support team resolves quickly.

My company (senior living) started using In TouchLink services about a year ago and since then, things have been much easier for our residents and staff members…

We are a proud client of InTouchLink. I am the VP of Engagement for a senior living management company and we just LOVE having InTouch in our communities!…

InTouch does such a great job of bringing it all together! Having all of our engagement information in one location and the ease of toggling between programs... so awesome!

Leo, Ceren and the rest of the team have been absolutely fantastic to work with. And the product, InTouchLink, is the most amazing piece of technology for seniors facilities out there!

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Tell us about your communities and the information your teams share today. We’ll tailor a walkthrough to your goals, channels and workflow.

What our communities say.

A partner through the transition—and beyond

One point of entry. More connected channels.

Transition with support

Work across communities

Publish information once

Real feedback from real communities

See what InTouchLink could bring to your community

See how it could work for your community

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