Family Engagement

Build Genuine Relationships with your Residents' families

family engagement

An accessible way for families to connect with loved ones

Having a family engagement strategy is paramount to success in senior living communities. The relationship-centered approach to care connects all participants in each resident’s life, with a strong emphasis on family relationships. Moving into a community – whether independent living, assisted living or skilled nursing – is a significant change in a resident’s and their family members’ lives.

To support the transition and bolster family engagement at your community, consider how you can use technology to help create stronger connections from the get-go. InTouchLink is designed to support you and your families.

Interested in Learning More?

Our FREE 5-minute demo video will give you a great feel for how our platform functions. Get answers to your unique questions and find out why InTouchLink is the right choice for your community.


The InTouchLink Family Engagement Solution supports meaningful and ongoing engagement between your residents, families and staff.

Families can communicate with staff directly, staff can reduce redundant requests, and residents can rest assured that their family can be involved with their care.

Community Web Channel

Focus on family engagement in real-time on your community website. Transparency and communication is the best way to support family engagement.

  • Community events, activity calendars and menus help the family feel connected with their loved ones


  • Photo galleries showcase the vibrancy of activities and events within your community


  • Market your community and promote brand awareness to prospective families


  • Increase move-ins and grow your web search rankings
Service Request Manager interface

Service Request Manager + RSVP

Family requests and reservations in one place. At their convenience, family members can communicate directly with your community.

  • Families log in to the ticketing system to initiate any requests they may have including reserving a space for dinner or a seat on a trip with their loved ones


  • They can then log in at any time, from anywhere to monitor the request and make sure their senior loved one is taken care of


  • Senior living staff can collect all requests in one central system. They can log phone calls, in-person or written requests from families, residents or other staff. All requests are then tracked and collected centrally

Family & Resident Portal

A family’s window into your community. Families can sign themselves up for an account using unique codes – they can connect directly with your community.

  • All the data you’re already entering into the system for your TVs is automatically added to the family portal


  • Can be accessed by all family members from any device from anywhere in the world.


  • Families can send requests directly to departments within your community if they have maintenance, dietary, administrative or other requests

InTouchLink Community Family and Resident Portal on several devices
Long term memory care communication

Community Message Broadcasting + Notifications

Keep residents and families in the loop. One place to send instant alerts or pre-scheduled updates to residents, families and staff.

  • Let residents and families know when events have been scheduled or postponed


  • Send emergency alerts for infectious outbreaks or weather warnings


  • Email, Text and TV Channel broadcasts ensure everyone knows what’s going on at all times

Activity Tracker + Notifications

An active family is a happy family. Family can easily check-in on loved ones and get automatic community engagement notifications.

  • Encourage family confidence in your community’s care of their loved ones


  • Generate reports by specific activities, categories or by resident


  • Promote inclusiveness and ensure residents are getting the proper mix of mental and physical stimulation
Testimonial Image

What Other People Are Saying About the impact of inTouchLink on residents

We love hearing how these features are working for our customers. Here are just a few of the happy customers we’ve had over the years!

See For Yourself. Book a Demo Today!

Book a demo today! The demo is customized around you. Get answers to your unique questions and find out why InTouchLink is the right choice for your community.

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