09 Feb Top 10 Ways to Broadcast Important Community Information

Top 10 Ways to Broadcast Important Community Information

Community operators struggle. With what? Everything!

There are so many moving parts: maintaining compliance, growing census, supporting safety, keeping residents engaged, managing budgets and the list goes on. Never an easy day, communities are always looking for better ways to communicate important information to residents, families and staff members.

Do you find yourself in that boat? If so, throw away the oars and let’s slap an outboard motor on this puppy.

Here are the top ten ways to broadcast important community information: 

10.Email Blast

Email is straightforward and is still one of the best ways to communicate en masse with virtually all demographics. You can use something as simple as an existing email client such as Outlook, Office 365 or Gmail. To further automate the process and segment your recipients better, consider a tool like Mailchimp or Constant Contact. 

9. Newsletters

Nowadays, print may be dead – but with the right newsletter tool, you should be able to print, download and email regular updates to those that need to be in the know. 

8. Automated Phone Messages

The days of having to call each and every resident, family and staff member are gone. Clever new systems allow administrators to simply type in the message they want to communicate and calls will be made automatically with the use of an interactive voice response. 

 7. Web Channel

A community can share important information visually and automatically right on their website. It’s like having your own TV channel right on the web. 


6. Amazon Alexa

Virtual voice assistants have been all the rage for the past few years now. As of December 2019, there were nearly 112 million voice assistant users in the United States. With an Alexa device costing as little as $30, the barrier to entry is minimal. When integrated with a hospitality solution for activity calendars and menus, residents can simply ask Alexa for information relevant to the community. Automated reminders of when to take pills, two-way communication between residents, staff and family members and many more baked-in features make Alexa the woman you never knew you needed in your life.

5. Community Family & Resident Portal

Fewer calls, fewer emails and better overall communication can be found with the use of a community portal. Share community news, urgent alerts, special events and more to anyone who has a login. If the portal has a built-in service request manager, families can book times for visits and residents can request maintenance. Good service request systems will allow for all kinds of interactions and will be trackable. Centralizing the information to a singular location saves time and enables residents and families to proactively update themselves.

4. Community TV Channel

Imagine having your own CNN or FOX News that share live updates and messages that are specific to your site so that you can keep your residents around the building more encouraged and informed. How great would that be? Well, it’s not a pipe dream anymore!

Broadcast live weather as well as national, local, and community news to allow residents to feel connected without having to print these items on a daily basis. Pre-program videos, including those from YouTube or from a designated educational video library, to play on your channel. Quickly update information throughout the building without running to every notice board on every floor. Free up your front desk staff time so that they can help residents directly instead of answering repetitive questions that can now be addressed by your community TVs. Showcase photo galleries to underscore the vibrancy of activities and events within your community, while menus keep residents excited about what’s available for breakfast, lunch, and dinner. Don’t forget to highlight staff members (new or existing) on your channel in order to promote resident and staff connection on a regular basis.

3. In-Room Community TV Channel

Just like community TV channels, you can easily share pre-scheduled information or update In-Room Channels on the fly. Here’s the twist: Send it directly to your residents’ rooms and have it show up on their TV. Communication doesn’t get more direct than that.

2. Live Streaming Video Updates

If you have a Community, In-Room or web channel, you can instantly broadcast live video updates. Whether it’s the community’s state of the union addresses or safety updates, everyone can see it in action and feel more connected to the information.

1. Community Message Broadcasting Solution

Here’s the big one! If you want to communicate to staff, family and residents from one place, then a one-stop message broadcasting solution is for you. Type one message and instantly send it to:

  • Communal TVs
  • In-Room TVs
  • Web Channel
  • Family Resident Portal
  • Email contacts
  • Phones (via automated voice and/or SMS Text Message)
Now that’s crazy efficient!

Regardless if you’re communicating cancellations of scheduled events, staff schedule changes, elevator maintenance, fire drills, inclement weather warnings or outbreak status updates, you need to broadcast this important information quickly and easily.

You’re not alone. So many communities face the same challenges today. If you’re in need of any of the communication solutions mentioned above, fill in your information below and we’d be happy to schedule a quick chat for a free evaluation of your options.

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06 Nov InTouchLink Launches aTouchAway Video Calling+ NOV 6 2020


November 6, 2020


LAKEWOOD, NJ & TORONTO, ON – INTOUCHLINK, LP through a partnership with AETONIX (OTTAWA, ON) is excited to announce the senior living launch of aTouchAway, a HIPAA Compliant Video Calling Solution that further expands upon InTouchLink’s award-winning hospitality and engagement-based SaaS solution eco-system for independent, skilled nursing and assisted living communities.

InTouchLink believes aTouchAway will enable a critical solution that provides families, and senior living operators the opportunity to keep residents feeling connected, engaged and happy in an isolated post-COVID-19 world. The technology is unique because users don’t need to log in, download links or remember passwords and with easy one-touch calling, seniors and adult children can easily get in touch without any technical aptitude.

“As both the communities we serve and members of our own team have had the pandemic hit close to home, the need for both staff and residents to stay connected with loved ones who can’t visit in person becomes ever more important. There has never been a better time for aTouchAway to help bring smiles back to residents’ faces.”

Jonathan Seliger

Since 2007, InTouchLink’s award-winning platform has been bolstering productivity and improving the lives of senior living operators and their communities’ residents and family. All features in the system were developed based on resident, family and operator feedback and as a result, the platform addresses more specific seniors-housing needs than any other option available today.

The InTouchLink system has been custom developed to best serve our unique sector and was built on the premise that everyone deserves to be connected. We have a team of senior-living veterans and technology gurus to ensure we can effectively deliver this promise to everyone residing in a senior living community. InTouchLink is a powerful and incredibly easy-to-use system.

For media inquiries, please contact Justin Godderis at 877-784-6868 ext.710 or


At Aetonix (, we recognize the enormous strain on all levels of healthcare systems. By developing easy-to-use telehealth platforms, our solutions focus on what really matters – effective and efficient care. Aetonix was founded in February 2014 with a mission to address the increasing demands for caregiving solutions for home caregivers and for those in group facility settings, regardless of geographical distance between caregiver and the cared for.

The aTouchAway™ solution is an innovative software platform built to manage the care of chronic and complex patients. It is the only home health platform that offers secure video and text communications, a robust workflow engine, integrated care plan management, and comprehensive reporting dashboards – all in a secure digital platform.

For media inquiries, please contact Rob Lane at