long term care facility Tag

02 Nov How new technologies are improving resident engagement in retirement communities with in-suite programs & communications

How new technologies are improving resident engagement in retirement communities with
in-suite programs & communications

Leo Rubini – 11.3.2020

The reality of the current landscape has meant a disruption to the status quo and how we go about our lives. Leadership teams within retirement communities are looking for ways to future proof and improve communications within a newly emerging world of social distance practices. Here are some of the top 5 technological trends and tools that Program Directors, Innovation, and Life Enrichment teams are utilizing to drive communications & resident engagement.

1. In-suite TV channel

In support of safer living environments, many Activity Director’s are requesting all community news, (and increasingly even activities such as in-suite BINGO, LIVE performances, or chapel service, pre-recorded events, youtube streams, etc) be delivered directly into the resident suites. At times when social distancing practices may be required, these initiatives are driving significantly higher levels of resident engagement as noted on resident satisfaction surveys- (an average of 52%)

2. INSTANT messages pushed to lobbies and resident suites by smartphone.

Rather than updating old fashioned bulletin boards at multiple locations /floors and run the risk of transmission with printed materials, admin teams are able to simply push instant color-coded messaging to lobby TVs, common room areas such as dining rooms, or more importantly directly to a dedicated in-suite channel-from any device.

3. Technology that addresses the resident need state.

It’s been a challenge for many within life enrichment to navigate the current pandemic while maintaining high or even adequate levels of resident engagement. One of the most significant technological shifts we have seen in retirement communities in the last 6 months has been observed through case studies that demonstrate the importance of using technology to cater to the resident’s well being. This is done partially by paying particular attention to the types of content that can best resonate against a resident need state (physical, mental, and spiritual). Innovation teams are looking for creative ways and thought leadership on how how to best manage one or multiple locations with customized activity programs and initiatives that can be programmed directly into the resident suites at specific times of the day and that cater to all needs.

4. Tools need to be robust, easy to use, and cloud-based

With the landscape shifting rapidly, admin teams are increasingly seeking solutions that can simplify tasks and allow for organic and ad hoc changes. Management teams cannot afford to have time wasted which is why instant content updates have become so critical. Automation tools that manage calendars & menus, communications, brand assets, events, and all community news have now become essential components of the modern retirement landscape. Teams need to be able to do more with less bandwidth and keep the resident experience at the forefront of these initiatives.

5. Focus on hospitality & overall community engagement has become a real thing

What appeared to be an afterthought 20 years ago, most designers, architects, and innovation teams today are looking towards the future needs of retirement communities by exploring new ways of delivering higher levels of hospitality engagement with technology that enhances the resident and guest experience. Whether you are listening to jazz music in the lounge or atrium or relaxing to calming naturescape videos or art photo galleries in the library, these details actually make a difference. We all know the feeling we get when immersed in well-designed hotel spaces such a lobby/library/lounge areas. These spaces can make us feel cozy and make us want to stay there and hang out a while. These intangibles are exactly the details that should not be overlooked. We are seeing an increased emphasis on hospitality engagement as CEOs, leadership, and innovation teams are recognizing the simple reality that if people like the look and feel of a community when on a community tour, they will start to envision this as their home.

If you could use help or had any questions related to some of the top industry tools that are driving higher levels of community & hospitality engagement, simply reach out to us! We’d be happy to share the latest case studies and trends that are making a massive difference.

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08 Oct 17 Best Enterprise Solutions for Senior Living Operators

17
Best enterprise solutions for senior living operators

By JG – 10.8.2020

Every senior living community operator struggles with the same day-to-day complexities. In order for site-level stakeholders and executives to get on board with certain initiatives, the organization must create a well crafted, compelling, and an easy to adopt strategy that covers all these bases: marketing/corporate brand consistency, uniform family/resident engagement, a consistent look and feel across properties, corporate oversight, remote corporate menu and calendar management, promoting active lifestyles and differentiators, etc.

At this stage, all of these initiatives sound like a lot of work, with multiple technical systems being utilized, and at a high expense. While that may have been true in years past, modern-day tools can assist your organization with all of these corporate initiatives at a low cost and with a compellingly high ROI.

Here are 17 of the best enterprise solutions for senior living operators.

1. Multi-site Activity Calendar Management Software

Activity program diversity supports dimensions of wellness. Finding the balance between a calendar that’s easy to manage from HQ and yet is aesthetically pleasing, is attainable. You should look for a solution that can use one remote login to access and monitor calendars across multiple communities. The ability to create and manage corporate templates, branding, and content, supports brand consistency and strategic marketing initiatives (akin to that consistent “feel” you get when you walk into a Starbucks.) In addition to instant calendar creation with category and dimensions of wellness tagging, look for a tool that will save hours of work vs. the old MS Publisher, Excel or Word calendar designs. Yes, community calendars can be gorgeous and easy to manage, while having the ability to update remotely, export, print, and even display on screens across the residence.

2. Corporate Menu Management Software

Forget about the time-killing days of copy-pasting menu items for each and every community under your banner. Instead, save hours of design and printing time by using an automatic menu management platform. Quickly manage menus from any device and from anywhere – in or out of the community. Your chosen solution should be able to maintain a bank of food items, issue a corporate menu to all your communities, and allow onsite-based culinary staff to make changes as necessary – substantially speeding up the menu management process. Maintain your corporate menu consistency across locations and with access to info through print, Amazon Alexa, web, and TVs.

3. Service Request + Suggestion Box + RSVP Management

As a corporation, you’re looking for ways to better streamline and manage requests coming from residents and their families. Reporting on the volume of requests and the speed of resolution across multiple properties doesn’t have to be a manual process anymore. For better organization and faster actioning, consider implementing an on-line Service Request Manager (SRM) that allows residents and family to submit requests and place reservations in one place.

Allow them to easily submit items like repair requests (broken lightbulb, clogged drain,etc.), general suggestions (new menu items, activity types, etc.) and reservations (dinner, a seat on a trip or a spot at an activity, etc.) Enabling your staff to collect, track, and report on all requests in one central system (any device, anywhere, anytime), makes for easy audits and saves countless hours (think fewer calls to the front desk). Still, the front desk can still log phone calls, emails, in-person or written requests –  integrate with an existing maintenance/work order program like Direct Supply TELS for added productivity. Allowing residents and families to seamlessly correspond directly with your community, have it automatically go to the right department (IT, Maintenance, Culinary,etc.), and get automatic updates when a ticket status changes, really adds to the quality of their community experience and sets your homes apart from the rest.

4. Family & Resident Portal

While phone calls, mailed calendars, and email have been tried and true tools for communities to engage families and residents, it can often take many administrative hours while also varying in quality of execution from site to site. Enterprise control of communication that encourages proactive engagement is much more easily accomplished through a centralized portal. Families and residents are directed to sign up and connect directly with your community (your corporate messaging and branding is consistent throughout the experience). In addition, the portal can be accessed from any device and from anywhere in the world. Families can send requests directly to departments within your community if they have maintenance, dietary, administrative, or other requests. Best of all, share your newsletters, important updates, community photos, calendars, and menus.It’s great marketing, communication, and engagement in one tool!

5. Custom Community TV Channel

From head office, having visibility into how each community is marketing itself, messaging to prospects, residents, and families, while also ensuring the optimal diversity of activities and menu items, is much easier said than done. Here is where the Community TV Channel comes in! Keep residents more informed around the building and encourage happy feelings. Transparency and communication require less work and effort than ever before.  Broadcasting live weather and national, local, and community news allows residents to feel connected without the necessity of having to print these items on a daily basis. Pre-program videos to play on your channel including those from YouTube or from a designated educational video library. Quickly update information throughout the building without running to every notice board and to every floor. Free up your front desk staff time so they can help residents directly instead of answering repetitive questions that can now be addressed by your community TVs. Photo galleries showcase the vibrancy of activities and events within your community, while menus keep residents excited about what’s available for breakfast, lunch, and dinner (use your administrator view to remotely see if the community is adhering to corporate menu guidelines). Don’t forget to highlight staff members (new or existing) on your channel – promote resident and staff connection on a regular basis.

6. In-suite Community TV Channel

Maintaining consistent messaging, providing diverse and informative live or pre-recorded video content to one or multiple communities is within your control. Investing in an in-suite community channel comes with a multitude of benefits for your organization. The same great content that residents see on your communal TVs is readily available for them from the comfort of their room. Rotating menus, activity calendars, weather, and news are live! Residents with mobility issues can get the same great content that everyone else gets. Announcements like a bus leaving, the elevator being serviced, or an outbreak notification can be communicated in real-time. Programming leadership will love the versatility of a solution that can work with existing cable line infrastructure in communities. The last thing you need is to install a piece of equipment in each suite. Reducing the feeling of isolation and driving a real sense of “community” can systematically be supported with your organization’s own custom in-suite TV channel.

7. Community Event + YouTube Live Video Streaming

There is one multi-layered question that continues to grow in importance among senior living operators: how do I stretch my activities budget, communicate quickly, entertain, and inform residents effectively at multiple communities and with less effort? The answer is live streaming video across your communities. Whether it’s a musical act, religious service, or any other activity (think virtual bingo, cooking classes, bar trivia, birthday celebrations,etc.), all residents can participate. Promote the liveliness of your community by broadcasting live events on community screens. Even if bed-ridden, a resident can see the live community event from the comfort of their suite. You can hire one exercise instructor and live broadcast across multiple communities at once. Since a modern video streaming solution should automatically record and save a video to your corporate database, you should be able to easily schedule and rebroadcast the event at a later date, especially if residents missed it the first time (think big savings and ROI). As a Regional Manager, you can broadcast a weekly live state of the union address to multiple communities at once or you can delegate it to site-level staff. The possibilities for information sharing have never been richer and easier for operators. With a Live Video Streaming solution, your corporation makes sure everyone gets a front-row seat to the show.

8. Community Web Marketing TV Channel

Mailchimp, Constant Contact, aPlaceforMom and now…a Web Marketing TV Channel? Oh, yes! As an organization with many communities located in various regions, staying one step ahead of the competition when it comes to brand promotion and recognition is top of mind. Investing in a web marketing TV channel will help your communities:
  • Market your community and promote brand awareness to prospective families
  • Encourage prospects to book a tour based on their web experience
  • Increase move-ins and grow your web search rankings while marketing tailored, consistent, and enticing promotions
  • Showcase the vibrancy of events, activity calendars, and menus within your community
  • Focus on family engagement in real-time on your community website
For quicker launches, look to invest in a web channel that can reuse content from your existing calendars and menus.

9. Amazon Alexa

Differentiating your communities from “the other ones down the street” can be done in as little as an investment in a solution that speaks to any Amazon Alexa-Enabled Device. Wow prospects on your tour by telling them to “just ask Alexa” for community info. Activities, events, and menus are just a question away from any Amazon Alexa-Enabled Device in your community. Daily breakfast, lunch, and dinner menus are available for all – no more guessing. An up-to-date listing of daily activities encourages resident engagement and promotes inclusiveness and involvement of residents with mobility or visual impairment. Alexa devices can even control in-suite thermostats and turn on a TV and tune it to your community’s in-suite TV channel. Welcome to the future of senior living!

10. Community Message Broadcasting (CMB) System

Need to send a message across a community for residents and/or staff members? What about if you need to communicate it to families? Someone has to call, another person has to send emails, another has to get on the PA System, and yet another needs to make print-outs and update bulletin boards. Multiply that effort by the number of floors/wings the community has and the number of systems you need to use to execute. What about if you need to get a message out to multiple communities? That is a lot of resourcing in what can become a mess to strategically coordinate. Enter all-in-one Community Message Broadcasting (CMB) systems! With one place to send instant alerts or pre-scheduled updates to residents, families, and staff, you’ll never save more time and know that people have received “the message”. Quickly send emergency alerts for infectious outbreaks or weather warnings or even fire drill reminders. With a CMB, keep everyone in the loop via email, SMS, text to voice, app, and TV screens across communities.

11. Digital Community Directory

Finding friends, discovering similarities, and learning about each other is nice when it’s organic. In a senior living residence, fostering a “community vibe” is easier with the inclusion of a digital community directory. Look for a solution that allows for the simple upload of resident and/or staff directories. Residents who’ve opted in can find out who else shares similar interests. They can also easily identify staff members by their picture – a definite help with memory care patients. In addition, staff can quickly refresh themselves on the interests of their residents which helps foster stronger bonds and improve resident care.

12. Activity Tracker

An active resident is a happy resident. An enterprise-level Activity Tracker will allow you to: Easily check-in and register residents for community activities – promoting engagement!
  • Generate reports by specific activities, categories, or by resident
  • Promote inclusiveness and ensure residents are getting the proper mix of mental and physical stimulation
  • Sync with your existing activity calendar management platform
  • Identify the most popular activities – allowing activity directors to make the most efficient use of their time
  • ROI reporting, which allows the organization to evaluate attendance/success of activities/events across communities and make strategic allocation or additional budgetary investments
Look for a solution that allows your staff to easily export reports graphically across properties, so they can be shared with adult children and other family members.

13. Meal Tracker

Consistent eating is a cornerstone of senior health. Effective real-time tracking of resident eating habits supports wellness, and in many jurisdictions tracking meals is the law. Look to invest in a web-based meal tracker that can work with your existing menu management solution. How often a resident eats, the meal-type, time of day, and location should be among the reportable data points. Quickly pull reports in real-time, or expect automated reports to save hours of manual tracking time. Ready reports mean there’s no longer a need to chase staff for information. Imagine viewing adherence of all your communities at a glance, and then being able to drill down to a single resident when needed.

14. Newsletter & Flyers

Maintaining a high-level of professionalism and brand consistency is supported with an enterprise newsletter and flyer solution. You should be able to choose from several layout options to build your custom corporate newsletters in either landscape or portrait. Newsletter layouts should be divided into zones to make customization a breeze! Customized corporate templates should then be saved and implemented across multiple properties. Look for a newsletter builder that seamlessly integrates with your existing community platform to feed custom content into the final export. Make sure messaging and sections are uniform, while allowing your individual communities the ability to add their own custom information that speaks specifically to their audience.

15. Community Surveys

Simply put, surveys show residents your commitment to care and service quality! While you certainly care about site-level ratings, being able to disperse and analyze survey responses across all, or a given number of properties will provide you with corporate insight into brand perception and performance. Understand client satisfaction as an organization, increase resident retention, and minimize attrition. An adaptive community survey should be simple enough for any resident to use, should not require an app download, and should be able to be accessed from any web-enabled device.

16. E-Learning Center + Policy & Procedure Database

Education and procedural compliance is critical to success at each senior living community, but how does one ensure all communities are on the same page? An online Learning Management System (LMS) and Policy and Procedure Database (PPD) will give you corporate visibility across all properties. A good LMS will allow you to easily register, educate, and train staff using the platform’s content library while still allowing you to put your pre-existing content (PDF, PPT, Videos, etc.) to good use. A central location for standardized testing on compliance (courses, documents, policies, and procedures) should promote effective staff training and adherence to all rules and regulations. With a great solution, expect to monitor compliance with non-educational items (eg. flu shots) and automate emails and audit reports that provide greater detail based on your role visibility. Remember that educated staff members are more productive. When you provide scalable standardized mandatory training across all locations nation-wide, and add localized state or provincial education, you’re keeping corporate compliance at its highest levels.

17. HIPAA Compliant Video Calling
 

As is expected today, many communities use different video calling platforms to connect residents, families, staff, and healthcare professionals. Deciding on a HIPAA platform that’s designed to be incredibly easy to learn and use for almost anyone – especially for people who aren’t particularly tech-savvy, have low vision, or mobility challenges – will allow for greater adoption. It should work with virtually any device, minimizing the barrier to entry for family members to connect. Healthcare professionals love video calling because it enables remote check-ins which allow practitioners to see and interact with residents more frequently and at less cost. A well-managed video calling solution should create a Circle of Care that could include virtually anyone – from neighbors and loved ones to professional care providers. Support for in-context 3-way video conferencing, sending messages via text message (including video/pictures) and easy scheduling of video calls from a resident’s living room are a must-have. Enjoying easy video visits and sharing the news with everyone at the tap of a button helps support a well-connected community environment.

There is no short supply of technology solutions for senior living operators. It’s difficult to navigate all the options out there and hopefully, this article has helped identify a few relevant solutions for your communities. If we can help with a free analysis of your existing enterprise solutions and make some recommendations, please contact us below and we’d be happy to.

We also offer free technology assessments for your senior living communityBook a senior living technology assessment today and one of our senior living specialists will contact you within 2 hours to set up a customized session with you.

 

12 Jun 9 Assisted Living Technologies You Need In Your Senior Living Community

9 ASSISTED LIVING TECHNOLOGIES YOU NEED IN YOUR SENIOR LIVING COMMUNITY

New ways to connect

Ceren @ ITL

1: Service Request and Ticketing System

A sink gets clogged. A window is broken. The LTC TV remote is not behaving. Life happens. That’s why you have a maintenance team on site. Or maybe you don’t. But naturally, someone needs to be notified and the issue needs to be resolved. So how do your residents let you know that there is a problem? Maybe they call or if they’re tech-savvy seniors, email, or physically walk up to a staff member to let them know. The issue is noted, or maybe forgotten. If it is noted, it may not be completed diligently, or followed up on, and no one is held accountable. Even if you have the greatest maintenance team in the world, service requests should be recorded and noted for records and reference in the future.

The solution? An easy-to-use, simple yet effective service request system that will organize your senior living community’s requests and create an element of accountability. After all, your residents are at the heart of your community, and you want to keep them happy and taken care of.

TIP: Make sure the system you choose allows residents, families and all your staff members to create requests that you can then track locally, regionally or on a corporate-wide basis.

2: Messaging

It’s a difficult task to relay important information to every resident in your assisted living community, especially on a moment’s notice. Let’s say there is an outbreak in your community. How do you get the word out to your residents? Mass emails? Word of mouth? Most conventional methods tend to be ineffective or time-consuming. One of the best assisted living technologies to get the word out is to have a digital messaging system that displays the information immediately across LTC TVs dispersed in your community or in the residents’ suites. Quick and easy!

TIP: Ensure the platform you use will allow you to have multiple different displays throughout your building so you can display information appropriate to each location.

3: Learning Management System

In order to comply with government standards, assisted living communities must have their staff trained on a variety of educational courses. Besides these courses, you also want to ensure that all of your staff members are knowledgeable about community policies and procedures and retirement activities and have a place where they can easily access these documents. Some assisted living communities still use paper and pen for these courses, but an investment in a digital learning portal is extremely valuable. It will keep you organized and ensure that all staff members are up-to-date on training.  You can also easily review or print reports whenever you’d like, or have them automatically sent to you.

TIP: Confirm that you can enrol staff by department, that you can set a training calendar for the whole year in advance and that you can manage reports from a department, administration or head office level.

4: Digital Bulletin Board

Bulletin boards are great. They are colourful ports of information that can be referenced daily. However, in assisted living communities, they fall short of their goal to provide knowledge with their numerous drawbacks. Updating them is a hassle, especially for busy staff members. They can be hard to read and difficult to visit on a daily basis for senior residents with mobility issues. All in all, they tend to be unreliable and difficult to maintain, which defeats their very purpose. With digital bulletin board technology, changes to menus and retirement activities take seconds and are immediately displayed on LTC TVs all around the community and even in the residents’ suites, so that residents can stay informed at all times.

TIP: Find out whether your solution is just a glorified PowerPoint or if you can use the information in different, useful ways – like printing menus and calendars as well as showing them on the TVs. Don’t get stuck with repetitive, unnecessary work re-entering all your activity calendars and menus in Word, Publisher or any other software.

5: Printable Activity Calendars and Menus

On the topic of senior living menus and activity calendars, whether you use a traditional bulletin board or a digital bulletin board, it is helpful to have a printable monthly version that you can hand out, post on your website or send to family members of residents. You can spend hours or days working on perfecting this document in Word or another program, or you can save time and avoid the stress by working with an activity calendar system that automatically creates a monthly spread of your retirement activities that is fully customizable. You’ll wonder why you ever did it any other way.

TIP: Make sure you can print daily, weekly and monthly calendars and menus from one interface and not have to enter different data each time.

 

6: Resident and Family Portal

Sometimes it’s hard enough getting the word out to your assisted living community residents. Keeping their families involved in community activities is a whole other ball game. You could of course send out mass emails with information, or upload a calendar to your website. But these types of activities take up a significant amount of time, and are difficult to update at a moment’s notice. What if you had a resident and family member portal that could be easily accessed from anywhere with an internet connection and no additional work would be necessary to update it? What if it could also send mass emails to your family members? Welcome to the future of assisted living technology.

TIP: Give family members the ability to sign themselves up for the service. Don’t rely on your staff members to do it for them.

7: Advertising

Ever wish your community could earn a little extra money? Rhetorical question, obviously. Of course you do! Advertising trusted, local goods and services in your community can not only assist your residents in making sound choices, but can work to ring in a little extra cash. Digital advertising is a wonderful avenue for this and takes seconds to implement.

TIP: Seniors don’t like advertising in their ‘home’. Any sponsored messaging must be informational in nature and not ‘sell, sell, sell’ driven.

8: Photos and Videos

Celebrating achievements and jogging memories through pictures and videos is a delightful way of keeping your residents active and involved in your community. But printing photos is virtually a thing of the past, not to mention time-consuming and wasteful. With today’s technology, the easiest way to display photos is to display them digitally, where they can be seen on the big screen in all their glory.

TIP: Use timing features when uploading your photos to begin with so the media is always up to date and never looks old and out-of-date.

9: Music

Music can bring a sense of joy and relaxation to a community. It can also promote dancing! (Check out our video of residents dancing away at one of our partner communities. You might learn a move or two!)  Play music from a radio station of your choice all day or only play it during certain times. It’s all up to you!

TIP: Try to find a Golden Oldies station or something to play that brings back memories of your residents’ youth.

Music is a safe kind of high. 
- Jimi Hendrix

So how many of these nine digital technologies do you see being of benefit to your community? If you want them all – I’ve got some bad news, and some good news. The bad news is, if you tried to find and purchase all of these digital solutions separately – it would not only be time-consuming, but it would be expensive. E-Learning Portals, maintenance management solutions, digital signage, website maintenance, software tools to create calendars – these are all wonderful additions to any assisted living community. However, they’re not integrated and each digital solution is a separate cost, both monetary and time-wise. Staff members need to be trained, and they need to put in a lot of work and effort to maintain each system.

Now for the good news. What if I told you that there is a solution out there that does all of these things for one low cost, training and support included? InTouchLink is a one-stop solution that has been built on years of client feedback and observations of the retirement industry. We know our clients and their needs, and we’ve created an all-encompassing product as the solution. No need to search any longer– visit our website to book a free demo today. You won’t regret it.

We also offer free technology assessments for your senior living communityBook a senior living technology assessment today and one of our senior living specialists will contact you within 2 hours to set up a customized session with you.

 

31 May TOP 10 WAYS TO USE DIGITAL SIGNAGE IN ASSISTED LIVING

Digital signage is more than just another TV in your senior living community. It can engage your residents, motivate them to participate in activities, inform them of important events and make them laugh! Wondering how? Here are our top 10 ways of most effectively using digital signage to improve YOUR assisted living facility.

  1. Post Photos and Videos of Events at your Community

Have you recently held a fun activity at your retirement community? We’re sure you have! If you took any photos or videos, be sure to post them on your community TV and residence portal. It only takes a few minutes, but residents will greatly enjoy seeing themselves and their companions on a TV screen. We receive wonderful feedback on this feature quite often – take advantage!

  1. Need to Relay Important Info Quickly? Draft a Message in Seconds!

Maybe your retirement home or long term care facility just had an outbreak on floor 2. Or mail has been delivered and is ready for pickup. Or maybe someone came in with a large box of cookies. Whatever the case may be, you want to let everyone know as soon as possible. (Well, maybe not for the box of cookies). All you have to do is add a message to your TV channel in a few seconds – and it’ll be up automatically! Did we mention you can access the InTouchLink system from ANY device as long as you have an internet connection? You can’t go wrong!

  1. Customize Your Channel with your Logo and Brand Colours

The beauty of your InTouchLink TV is that it’s your TV, your channel. Change the clock to your brand colour, post your logo at the top, change the font, and change the layout. The possibilities are endless, and better yet – they’re easy. You can also use your TV as an assisted living marketing tool for your community – welcoming all prospects and showing them everything that is amazing about your community.

  1. Post Special Events Coming Up that your Residents can look forward to

One of the beauties of life is being able to look forward to something. If you have a special event coming up (Father’s Day BBQ, anyone?), make sure to let your residents know by posting it on your InTouchLink TV channel. You can even customize it with your own background image and any information that you would like to add!

  1. Post some Humour and other fun things!

How boring life would be without having the occasional laugh! Try posting a humorous quote or even a funny video to your assisted living TV channel! We suggest searching for Just for Laughs Gags videos or America’s Funniest Home Videos on YouTube. A wonderful feature of the InTouchLink system is that it’s super easy to post a video. Just search for something you like on YouTube, then link it back to your channel (it only takes 30 seconds!).

You can also post monthly or weekly fun facts. For example, the origins of the name of the Month (did you know the name May might have originated from the Greek Maia, meaning goddess of spring?). Other ideas include the birthstone of the month, or famous celebrity birthdays or events that occurred in history in that week or month.

  1. Celebrate, Celebrate, Celebrate!

Never miss a chance to celebrate! Celebrate anniversaries, birthdays or any other special occasions by posting a short description and photo. Why not spread the joy ?!

  1. Weather Forecast

Ensure that your residents are always prepared for the weather (even if you live in Canada where there is no preparing for the weather, ever). Just like everything else we do – we make this easy peezy lemon squeezy. You can configure an automatic weather forecast to appear on the TV and choose from a variety of options such as a several day forecast or just a daily forecast. You only need to do it once and then you’re set! In fact, we add it in to your base channel when you first start up! (But you can always change the format).

  1. Local Events

There’s always something going on in the local community. Why not encourage everyone to get involved? Community-wide events build a sense of home and happiness. And festivals and fairs are fun for the whole family – more opportunities for grandparents to spend time with their grandkids! You can post a photo and a description on your channel in minutes and allow everyone to join in on the fun.

  1. Shift Schedule

Keep your residents informed by posting a shift schedule of nurses or other staff on duty for the day. They will appreciate knowing who is in their home and when, especially in cases where they may have a question or comment for a particular person.

  1. RSS Feeds

Just another great way to ensure that all your residents stay in the know! You can link a multitude of RSS feeds to your channel that will produce highlights from the latest sports or local and international news. Similar to the weather forecast, you need only do this once and your channel will do the rest! Isn’t technology great?

Digital Signage is not the end of what you can do for your residents; it’s just the beginning! Have your residents and your families login to a dedicated resident portal to keep up to date with everything going on even when they’re not in the building!

Freshly joined or seasoned veteran – we are always here for our clients. Need some extra training? Can’t figure something out? Want to learn about new features? Give us a call or send us an email. We’re happy to help – no ifs, ands or fees about it.

Don’t have digital signage yet? The technology of the future is waiting for you. Stay one step (or ten) ahead of the competition with the right tools to increase engagement and efficiency in your community. We’re happy to offer a free demo to show you more about how the system works. Head to https://www1.intouchlink.com/book-a-demo/ to book a free no-obligation demo today!